Terms of Service – Merchant Builders

Welcome to Merchant Builders. By accessing or using our website, mobile web app, or related services, you agree to be bound by the following Terms of Service. Please read them carefully before using our platform.

1. Introduction

Merchant Builders ("we", "our", or "us") is a platform that connects customers with a wide range of building materials, hardware, paint, cement, steel, and related construction products from trusted brands and manufacturers.

Our goal is to make the process of ordering, delivering, and managing construction materials simple, transparent, and efficient.

By using our website or services, you agree to comply with and be bound by these Terms of Service. If you do not agree, you may not access or use our platform.

2. Use of the Platform

• You must be at least 18 years old to use our services.
• You agree to provide accurate and complete information when registering or placing an order.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must not use the website for any illegal or unauthorized purpose.

3. Product Information

• Merchant Builders acts as a distributor and service provider for various brands and manufacturers.
• All product images, specifications, and descriptions are provided for reference purposes only.
• We strive to ensure accuracy but do not guarantee that all product details are always up-to-date or error-free.
• Prices and availability of products may change without prior notice.

4. Orders and Payments

• All orders placed through the platform are subject to acceptance and availability.
• You will receive order confirmation through the website or WhatsApp notification.
• Payment must be made using the available payment methods (online or offline as applicable).
• Merchant Builders reserves the right to cancel or refuse any order if fraudulent activity or pricing errors are suspected.

5. Delivery and Logistics

• Delivery services are managed by Merchant Builders or authorized delivery partners.
• Delivery times may vary depending on product type, location, and availability.
• Customers will receive updates and can track delivery progress through the platform.
• Once products are delivered, the customer must inspect and confirm receipt.

6. Cancellations and Returns

• Orders can be cancelled before dispatch by contacting our customer support.
• Once dispatched, cancellation may not be possible.
• Damaged or incorrect items must be reported within 24 hours of delivery.
• Refunds, replacements, or credits are subject to product inspection and company approval.

7. Intellectual Property

• All logos, trademarks, content, images, and design elements on the Merchant Builders platform are owned by or licensed to Merchant Builders.
• You may not reproduce, modify, or distribute any part of our website or app without written permission.

8. Limitation of Liability

• Merchant Builders shall not be held liable for indirect, incidental, or consequential damages arising from your use of the platform.
• We do not guarantee uninterrupted or error-free operation of the website or delivery services.

9. Privacy Policy

Your use of the Merchant Builders website and app is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Modifications to Terms

We may revise or update these Terms of Service at any time without prior notice. The latest version will always be available on our website, and continued use after changes means you accept the new terms.

11. Contact Information

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, and any disputes will be subject to the jurisdiction of courts located in Hanskhali, Nadia, West Bengal, 741505, India.